GENERAL TERMS AND CONDITIONS OF SALE

2X AVENTURES – 2026 Version

ARTICLE 1 – IDENTIFICATION OF THE PROVIDER

2X AVENTURES

Address: Impasse du Poun - 40300 SORDE L’ABBAYE – France

Company registration number (SIRET): 51055644200026

Phone: +33 (0)6 10 61 79 02

Email: contact@2xaventures.com

Legal representatives: Aline TORNARE / Arnauld COUVELAÈRE

Hereinafter referred to as the “Provider”.

Any person making a booking is hereinafter referred to as the “Client”.

ARTICLE 2 – PURPOSE

These General Terms and Conditions of Sale (GTCS) define the rights and obligations of the parties within the framework of the services offered by 2X AVENTURES to any person with the legal capacity to contract, whether acting as a consumer or a professional.

These services include in particular:

• canoe, kayak or paddle rental;

• guided activities supervised by a professional;

• associated services (shuttles, assistance, organized outings).

These GTCS apply to all bookings, regardless of the booking method:

• on site;

• by phone;

• by email;

• via the internet;

• via a partner or booking platform.

Any booking implies full and unconditional acceptance of these GTCS.

ARTICLE 3 – DEFINITIONS

Client: any individual or legal entity making a booking.

Participant: any person taking part in the activity, even if they did not personally make the booking.

Group: a set of ten or more people covered by a single booking made by a representative.

Service: rental of water sports equipment, guided activity or associated service provided by the Provider.

ARTICLE 4 – PRE-CONTRACTUAL INFORMATION

In accordance with Article L221-5 of the French Consumer Code, the Client acknowledges having received, prior to any booking:

• the essential characteristics of the service;

• the price of the service;

• payment terms;

• cancellation conditions;

• these GTCS.

The Client is solely responsible for choosing the service and ensuring that it is suitable for their physical and technical abilities.

Photographs and visual representations are non-contractual.

 

ARTICLE 5 – BOOKING TERMS

ARTICLE 5.1 – BOOKING

Bookings may be made:

• online;

• by phone;

• by email;

• directly on site.

A booking becomes final:

• upon payment of a 30% deposit for simple rentals;

• upon payment of a 50% deposit for guided activities or trips;

• or upon signature of a quotation or order form.

All bookings are personal and cannot be transferred without the Provider’s agreement.

Deposits are considered binding and non-refundable, except in cases provided for in these GTCS.

ARTICLE 5.2 – PRICES

Prices are indicated in euros, including all taxes (VAT included).

Prices may be expressed:

• per boat;

• per participant;

• or as a package (especially for groups).

The price includes only the elements specified at the time of booking.

ARTICLE 5.3 – PAYMENT TERMS

Accepted payment methods:

• cash;

• credit/debit cards;

• cheques;

• bank transfers;

• ANCV holiday vouchers / ANCV Connect;

• partner gift vouchers;

• administrative payments.

Cash payments are limited in accordance with applicable regulations.

In accordance with French financial regulations, cash payments exceeding €1,000 are prohibited for individuals residing in France.

Online payments are processed through a secure system.

ARTICLE 5.4 – EQUIPMENT PROVIDED

The equipment generally includes:

• a canoe, kayak or paddle;

• paddles;

• buoyancy aids (life jackets);

• a waterproof container (subject to availability);

• helmets for certain activities, including giant stand-up paddle.

The rental period begins when the equipment is handed over and ends upon its return.

Responsibility for the equipment is transferred to the Client for the entire duration of the rental.

The Client agrees to:

• use the equipment for its intended purpose;

• follow safety instructions;

• return the equipment in its original condition, normal wear and tear excluded.

ARTICLE 5.5 – PROVIDER’S INSURANCE

The company Generali IARD (7 boulevard Haussmann, 75009 Paris) covers the professional liability of 2X AVENTURES under contract no. AP498494.

ARTICLE 5.6 – SECURITY DEPOSIT

A security deposit proportional to the value of the equipment may be required.

It will only be charged in case of:

• loss of equipment;

• damage;

• improper use;

• non-return.

The amount charged takes into account equipment depreciation according to the applicable scale.

If the equipment is returned more than one hour late, a charge corresponding to the actual damage suffered may be applied.

ARTICLE 6 – CONDITIONS OF PERFORMANCE

ARTICLE 6.1 – PARTICIPATION REQUIREMENTS

In accordance with French sports regulations, each participant must:

• be able to swim at least 25 meters;

• be able to submerge themselves.

Participants declare on their honor that they meet these requirements and have no medical contraindications.

ARTICLE 6.2 – MINORS

Minors must:

• be accompanied by a responsible adult;

  or

• have written parental authorization where accepted.

The Provider may require professional supervision depending on the activity or conditions.

Children under 5 years old are not allowed unless explicitly authorized.

ARTICLE 6.3 – CLIENT OBLIGATIONS

The Client agrees, for themselves and all participants, to:

• ensure each participant can swim 25 meters and submerge;

• ensure the wearing of life jackets and safety equipment;

• ensure the wearing of closed shoes;

• use the equipment properly;

• return all equipment in good condition;

• have valid personal liability insurance;

• have no medical contraindications;

• not wear boots;

• not abandon equipment or waste;

• respect private property;

• follow all safety instructions;

• acknowledge being informed about image rights (Article 6.4).

The activity is strictly prohibited:

• under the influence of alcohol;

• under the influence of drugs;

• under any substance affecting judgment;

• in case of medical contraindication.

The Provider may refuse or exclude any participant for safety reasons, without refund.

ARTICLE 6.4 – IMAGE RIGHTS

The Provider may take photos or videos during activities.

By accepting these GTCS, the Client authorizes, free of charge, the use of their image and that of participants for promotional purposes, for a period of 10 years.

This does not apply to any use that may harm privacy or reputation.

ARTICLE 6.5 – DELAY

In case of delay exceeding 30 minutes without notice, the Provider may reassign the equipment.

Deposits remain due. No refund will be granted.

ARTICLE 6.6 – LIABILITY

The Provider is responsible for:

• equipment compliance;

• safety standards;

• proper execution of services.

Participants remain responsible for:

• following instructions;

• proper use of equipment;

• any damage caused.

In unguided rentals, participants act under their own responsibility.

The Provider shall not be liable in case of:

• non-compliance with safety rules;

• misuse of equipment;

• participant fault;

• force majeure.

 

ARTICLE 6.7 – RISKS

Water sports activities involve risks related to:

• currents;

• natural obstacles;

• weather conditions;

• water levels (flood or low water).

Participants acknowledge these risks.

The Provider may cancel or modify activities for safety reasons.

ARTICLE 6.8 – PERSONAL BELONGINGS

The Provider is not responsible for loss, theft or damage to personal belongings.

Waterproof containers are provided without guarantee.

ARTICLE 7 – CANCELLATION TERMS

ARTICLE 7.1 – NO RIGHT OF WITHDRAWAL

In accordance with Article L221-28 of the French Consumer Code, leisure activities at a specific date are not subject to the 14-day withdrawal right.

ARTICLE 7.2 – CLIENT CANCELLATION

Cancellation fees:

• more than 30 days: 0%

• 30 to 21 days: 10%

• 20 to 8 days: 40%

• 7 to 2 days: 50%

• less than 48 hours: 100%

ARTICLE 7.3 – PROVIDER CANCELLATION

The Provider may cancel due to:

• weather conditions;

• unsafe water levels;

• force majeure;

• safety concerns.

A postponement, credit or refund will be offered.

ARTICLE 8 – PERSONAL DATA

Data is used for:

• booking management;

• invoicing;

• communication.

Clients have GDPR rights: access, correction, deletion, opposition, portability.

Contact: contact@2xaventures.com

Complaints may be filed with the CNIL.

ARTICLE 9 – COMPLAINTS AND MEDIATION

Complaints must be submitted in writing within 8 days after the activity.

If unresolved, the Client may refer to the mediator:

MED CONSO DEV

www.medconsodev.eu

ARTICLE 10 – APPLICABLE LAW

These GTCS are governed by French law.

Any dispute shall be subject to French courts after mediation.